Incidents | Brainbase Incidents reported on status page for Brainbase https://status.brainbaselabs.com/ en Messaging Channels recovered https://status.brainbaselabs.com/ Fri, 24 Jul 2026 11:17:49 +0000 https://status.brainbaselabs.com/#c506b8d310caa249f4aee366849ed14cfbcb6270366d7b914cd368479e4df23d Messaging Channels recovered LSP recovered https://status.brainbaselabs.com/ Fri, 24 Jul 2026 11:17:32 +0000 https://status.brainbaselabs.com/#db45989352656aa70fac544c869f1a3168f06304053f597ed9c3b3834d234117 LSP recovered Voice Calls recovered https://status.brainbaselabs.com/ Fri, 24 Jul 2026 11:16:46 +0000 https://status.brainbaselabs.com/#fd135017efb6a6ee3ac100baeb2281bb1512b94b39563cf3934d22e53956ba80 Voice Calls recovered AI Conversation Runtime recovered https://status.brainbaselabs.com/ Fri, 24 Jul 2026 11:16:39 +0000 https://status.brainbaselabs.com/#ce361969f4ff896844001c38c079915108d64d8077f545082be9cd50dad919ef AI Conversation Runtime recovered Messaging Channels recovered https://status.brainbaselabs.com/ Fri, 24 Jul 2026 11:13:04 +0000 https://status.brainbaselabs.com/#dd250bc209ea5423ccca2bc788968ef13afb765c65cc4b3adac93c05287e8b5f Messaging Channels recovered Messaging Channels recovered https://status.brainbaselabs.com/ Fri, 24 Jul 2026 11:13:00 +0000 https://status.brainbaselabs.com/#dfa499d74f39041d499436ed071545b79015447a50315ba7403246daeb8072c5 Messaging Channels recovered API recovered https://status.brainbaselabs.com/ Fri, 24 Jul 2026 11:12:52 +0000 https://status.brainbaselabs.com/#f494df42a9f60b13c8c8e13d41229adbca7aa228b3bd0edadda586a2e4f6233b API recovered Chat recovered https://status.brainbaselabs.com/ Fri, 24 Jul 2026 11:12:25 +0000 https://status.brainbaselabs.com/#3a9cdddfcd1121a61c6db4df06661099de940a00827d2147d9d93bc917dfa1ca Chat recovered Outbound Calling recovered https://status.brainbaselabs.com/ Fri, 24 Jul 2026 11:11:37 +0000 https://status.brainbaselabs.com/#c198b690e784f37ff98a2c69dceb78d4bf0386c68048b992b3b972f21fe77a75 Outbound Calling recovered Messaging Channels went down https://status.brainbaselabs.com/ Fri, 24 Jul 2026 11:00:52 +0000 https://status.brainbaselabs.com/#c506b8d310caa249f4aee366849ed14cfbcb6270366d7b914cd368479e4df23d Messaging Channels went down LSP went down https://status.brainbaselabs.com/ Fri, 24 Jul 2026 11:00:33 +0000 https://status.brainbaselabs.com/#db45989352656aa70fac544c869f1a3168f06304053f597ed9c3b3834d234117 LSP went down AI Conversation Runtime went down https://status.brainbaselabs.com/ Fri, 24 Jul 2026 10:59:39 +0000 https://status.brainbaselabs.com/#ce361969f4ff896844001c38c079915108d64d8077f545082be9cd50dad919ef AI Conversation Runtime went down Messaging Channels went down https://status.brainbaselabs.com/ Fri, 24 Jul 2026 10:59:04 +0000 https://status.brainbaselabs.com/#dd250bc209ea5423ccca2bc788968ef13afb765c65cc4b3adac93c05287e8b5f Messaging Channels went down Outbound Calling went down https://status.brainbaselabs.com/ Fri, 24 Jul 2026 10:58:37 +0000 https://status.brainbaselabs.com/#c198b690e784f37ff98a2c69dceb78d4bf0386c68048b992b3b972f21fe77a75 Outbound Calling went down Chat went down https://status.brainbaselabs.com/ Fri, 24 Jul 2026 10:58:35 +0000 https://status.brainbaselabs.com/#3a9cdddfcd1121a61c6db4df06661099de940a00827d2147d9d93bc917dfa1ca Chat went down API went down https://status.brainbaselabs.com/ Fri, 24 Jul 2026 10:57:23 +0000 https://status.brainbaselabs.com/#f494df42a9f60b13c8c8e13d41229adbca7aa228b3bd0edadda586a2e4f6233b API went down Messaging Channels went down https://status.brainbaselabs.com/ Fri, 24 Jul 2026 10:57:18 +0000 https://status.brainbaselabs.com/#dfa499d74f39041d499436ed071545b79015447a50315ba7403246daeb8072c5 Messaging Channels went down Voice Calls went down https://status.brainbaselabs.com/ Fri, 24 Jul 2026 10:56:56 +0000 https://status.brainbaselabs.com/#fd135017efb6a6ee3ac100baeb2281bb1512b94b39563cf3934d22e53956ba80 Voice Calls went down Messaging Channels recovered https://status.brainbaselabs.com/ Tue, 21 Jul 2026 18:57:58 +0000 https://status.brainbaselabs.com/#f46d2508d7386bb73816c9d547654f5dfa3c4184b593f2f02d19dab766d60558 Messaging Channels recovered Messaging Channels went down https://status.brainbaselabs.com/ Tue, 21 Jul 2026 18:53:28 +0000 https://status.brainbaselabs.com/#f46d2508d7386bb73816c9d547654f5dfa3c4184b593f2f02d19dab766d60558 Messaging Channels went down Messaging Channels recovered https://status.brainbaselabs.com/ Tue, 21 Jul 2026 18:47:59 +0000 https://status.brainbaselabs.com/#50bae988df1aea280be78cdcedb7c0216d3a6148f98fcdeb53fa809ed0e2ed45 Messaging Channels recovered Messaging Channels went down https://status.brainbaselabs.com/ Tue, 21 Jul 2026 18:44:55 +0000 https://status.brainbaselabs.com/#50bae988df1aea280be78cdcedb7c0216d3a6148f98fcdeb53fa809ed0e2ed45 Messaging Channels went down Elevated voice response latency https://status.brainbaselabs.com/incident/939843 Tue, 30 Jun 2026 20:30:00 -0000 https://status.brainbaselabs.com/incident/939843#cd7a2ab7b961631771a67ffd3d1394e725d6786044dae8b0bc8ec6bfa83ac802 This incident has been resolved. Response latency returned to normal as of approximately 1:30 PM PDT. We are continuing to actively monitor the platform to ensure stability. Elevated voice response latency https://status.brainbaselabs.com/incident/939843 Tue, 30 Jun 2026 19:40:00 -0000 https://status.brainbaselabs.com/incident/939843#0ffe4dc03073b7c7ad0aa7fc565e819262212be54a25a2fa97f8cafa3375248e Between approximately 12:40 PM and 1:30 PM PDT, some customers may have experienced elevated latency and slower-than-usual agent responses on voice calls. Our team has addressed the underlying cause and latency has returned to normal levels. We are continuing to monitor the platform to confirm full recovery.